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Cancellation and Refund policy:

The reservation must be cancelled by the person that made the original reservation, directly to Baja Hotels and Resorts or Hotel Quinta Terranova. Date of cancellation is when Baja Hotels & Resorts, or  Hotel Quinta Terranova receives notice of cancellation. All negotiable documents must be returned before refunds can be processed. Once Baja Hotels or Quinta Terranova have received monies on reservations, up until 7 days prior to arrival, a $25.00 cancellation fee will be assessed. If cancellation occurs 7 days or less prior to arrival, a cancellation fee of (1) one night will be assessed, to cover non-recoverable expenses levied by hotel.

Responsibility:

 Hotel Quinta Terranova and / or Baja Hotels, its agents and representatives, act only as agents in providing the means to arrange hotel accommodations or other travel services.

 Hotel Quinta Terranova cannot and does not assume responsibility or liability for any injury, loss, or damage to persons, pets, or property of whatever nature, incurred by the traveler or his/her pet or pets, for whatever reason